How to raise a grievance
Write to us using the details on our contact page, describing the issue, when it occurred, and what outcome you are seeking. Please include any reference numbers you have.
We acknowledge every grievance within forty-eight hours of receipt.
What happens next
We aim to resolve grievances within fifteen working days of acknowledgement. Where a matter requires longer, we will tell you why and give you a revised date rather than letting it go quiet.
Grievance officer
A grievance officer will be named here, with direct contact details, as required under applicable Indian consumer protection and information technology rules.
We have not published a name because one has not yet been formally appointed. We would rather show this gap than publish a role that no identified person is accountable for.
If you are not satisfied
If our response does not resolve the matter, you retain every right available to you under Indian consumer protection law, including approaching the appropriate consumer forum. Nothing in this policy limits those rights.
Questions about this policy can be sent to us using the details on our contact page. We respond to policy queries within five working days.